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Terms

Return Policy

Our products are manufactured under strict quality control guidelines to be free from defects in workmanship and materials.

If a defect is noted, please contact Don Hoekendorf at don@arachnigrip.com or 303.506.7747 for a replacement or refund.

Shipping Terms

We offer USPS Ground at $3.50 for domestic shipping only. We typically ship orders the next business day if received by 2PM Mountain Standard Time. Orders made after 2pm will be shipped the following business day. Orders placed Friday after 2pm or over the weekend will be shipped the following Monday. Custom orders and out of stock orders ship in 5-7 business days.

Privacy Policy

ArachniGRIP knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy covers the information practices of our user interfaces

By visiting ArachniGRIP.com, you are accepting the practices described in this Privacy Policy. Please review each of these documents to understand all of the terms and conditions of your agreement with us.

We collect and store the following information:

  • Information you give us, including, contact information, such as your name, company name, address, phone number, email address, and financial information;
  • automatic information, such as computer sign-on data, browser type, browser language, statistics on page views, traffic to and from our user interfaces and ad data. Like many websites, we use identifiers such as “cookies” and Web beacons to obtain this automatic information.
  • discussion board posts and other messages, including your correspondence with us. Our communications will include notices about your account (for example, change in password or payment method, confirmation e-mails and other transactional information) and information concerning or related to our service. These communications are part of your relationship with ArachniGRIP and you receive them as part of the ArachniGRIP membership. 
  • general information regarding the Products or Services that you have registered to receive; and
  • information from third-party providers and services to help ArachniGRIP provide our Products and Services and to help us understand the use of our Products and Services.

We do not store the following information in the regular course of our business:

credit card information and billing addresses.

Our Use of Your Information

We use your personal information to:
  • provide and improve our Products and Services;
  • resolve disputes, calculate and collect fees, and troubleshoot problems;
  • verify users’ identity and the information users provide;
  • encourage a safe online experience and enforce our policies;
  • customize users’ experience, analyze site usage, improve and measure interest in our services, and inform users about services and updates;
  • communicate administrative announcements when we need to provide users with information that may affect their use of Products or Services;
  • communicate marketing and promotional offers and events to our users;
  • provide customer service; and
  • perform other business activities as described when we collect the information.
As part of your registration on our Website to use the Products or Services, our Website, you agree that you may receive certain administrative communications from us, such as administrative announcements and customer service messages regarding Products or Services and products during the period that we provide Products or Services to you. You may not opt out of receiving such administrative communications.
Our website also uses automatic information obtained through cookies and Web beacons to operate and improve. We may also use automatic information alone or in combination with personal information about our customers to provide a personalized experience.
ArachniGRIP contracts with third-party advertising networks who collect IP addresses and other identifiers on our websites and emails and on third-party websites. Ad networks follow your online activities over time by collecting information through automated means, including through the use of cookies. They use this information to provide advertisements about third-party products and services tailored to your interests. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts. ArachniGRIP, however, does not grant third parties access to any personal information.

Cookies

When you visit ArachniGRIP.com, ArachniGRIP’s servers send a cookie to your computer. Standing alone, cookies do not identify you. They merely recognize your Web browser. Unless you choose to identify yourself to ArachniGRIP, either by responding to a promotional offer, opening an account, or filling out a Web form, you remain anonymous to ArachniGRIP.

We use cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

If you have identified yourself to ArachniGRIP.com, we use session cookies containing encrypted information to identify you uniquely. Each time you log into the Products and Services, your browser saves a session cookie containing an encrypted, unique identifier tied to your account. These session cookies allow ArachniGRIP.com to identify you uniquely while you are logged into the Products and Services and to process your online transactions and requests. Use of the Products and Services requires session cookies.

ArachniGRIP.com uses persistent cookies that only we can read and use to identify users who have visited our website previously. When you purchase the Products and Services or provide us with personal information, our website assigns a unique identifier to you. This unique identifier derives from a persistent cookie that ArachniGRIP.com places on your Web browser. We especially are careful about the security and confidentiality of the information stored in persistent cookies. For example, we store neither account numbers nor passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate ArachniGRIP.com, but you will be unable to use the Products and Services successfully.

We may use information from session and persistent cookies in combination with data about ArachniGRIP’s website users to provide you with information about us and the Products and Services.

Our Disclosure of Your Information

We neither sell nor rent your personal information to third parties for their marketing purposes without your explicit consent. We may disclose personal information to respond to legal requirements, enforce or apply our Terms of Use and other agreements and policies, respond to claims that a listing or other content violates others’ rights, or to protect anyone’s rights, property, or safety. We also may exchange personal information with: Service providers who support our business operations and assist in delivering our Products or Services to our users (these service providers are under confidentiality agreements with us; and law enforcement or other government officials in order to investigate, prevent, or counteract illegal activities, suspected fraud, violations of law, or as otherwise required by law. Public Forums, Affiliate Referral, and Customer Testimonials. ArachniGRIP.com may include community forums, blogs, or chat rooms. Any other visitors to these forums may read, collect, or use the personal information you choose to disclose there, and may use it to send you unsolicited messages. ArachniGRIP is not responsible for the privacy of information you choose to disclose in these forums. ArachniGRIP posts a list of users and testimonials on our user interfaces, including on our website, ArachniGRIP.com that contain information such as user names and titles. We obtain the consent of each user prior to posting any information on such a list or posting testimonials.

Security

To prevent unauthorized access, promote data security, and encourage appropriate use of information, we use a variety of tools, such as encryption technologies, passwords, physical and electronic security, or procedural safeguards to assist in the protection of your information. No security on the Internet is absolute, however, so we are unable to guarantee the security of any information that you share with us.

Changes to This Privacy Policy

We may amend this Privacy Policy at any time by posting the amended terms on ArachniGRIP.com. In the event of amendment, all terms shall take effect thirty (30) days after initial posting to ArachniGRIP.com. Your continued use of any of the Products and Services will constitute your acceptance of any changes or additions to this Privacy Policy.

Changes to This Privacy Policy

To access your information, ask questions about our privacy practices, or issue a complaint, please contact Don Hoekendorf  at don@arachnigrip.com or 303.506.7747.
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